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faq
Check out the most frequently asked questions, or ask your own.
How soon must I cancel my appoinment?
You must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials or equiptment?
No. Not unless you have some specific products or equipment you want us to use.
If I do not cancel my appointment within 24 hours will there be a charge?
No. We request that you notify us 24 hours in advance.
Do I need to be home for every cleaning service?
No. Because we work on an 8 a.m. to 8 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.
What are the forms of payment?
Cash, Vemno, Paypall and Zelle.
Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
Questions
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